Corporate Gift Management

Offline Process

Understanding Clients needs and showcase some gift articles.
Procure gifts articles from authorized dealers/vendors and ensure the authenticity and quality of the gift articles.
Submit client all-inclusive prices (cost of the gift, envelopes, courier, transit insurance, packaging, etc.)
Maintain dispatch records for 6 months post dispatch.
All customer service issues / complaint/ (Of non-receipt / damage / defect) will be addressed / rectified by us within specified time frames with no extra cost.
All returned goods will be collected and deposited with clients.

Online Process

Pre-campaign Activities :

Receiving Password protected E-voucher Stock file from Clients / or we can procure the e-vouchers.
Maintaining the stock register like campaign name, name of the campaign owner, voucher type and value, received date, expiry date and available stock.
If any stock has expired highlighting the same to Product Owner.
Share the file with the product manager so that they can place the necessary indent depending on the running campaigns as well as which are in pipeline.

Post-Campaign Activities :

Receiving Password protected Data file for voucher mapping
Checking the fulfilment terms and conditions before mapping
Checking for voucher availability, if it is not in the stock, then informing Product owners for procurement / will procure the vouchers
Mapping of voucher in the full file which has all the three channels Email, SMS and DM.
Split the file into 3 sheets based on channel.

Sending password protected voucher mapped data file with the segregated channel to customers.
Deleting data files from the system.